Job Description
Are you a people person looking for immediate openings in the Sunshine State? Apex Support Solutions is currently hiring a reliable and enthusiastic Part-Time Customer Service Representative to join our growing team in Orlando, Florida.
We are looking for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service. Whether you are a student looking to gain experience or a professional seeking a flexible schedule, we want to hear from you. This role offers the perfect blend of professional growth and work-life balance.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Modern Environment: Work in a state-of-the-art facility in downtown Orlando.
Take the next step in your career today. Apply Now to secure your position.
Responsibilities
- Resolve Inquiries: Handle a high volume of incoming calls, emails, and live chat inquiries regarding products and services with patience and professionalism.
- Problem Solving: Diagnose customer issues and provide accurate solutions or escalate complex matters to the appropriate department.
- Account Management: Update customer records and maintain detailed logs of all interactions in our CRM system.
- Product Knowledge: Stay up-to-date with company policies, product features, and industry trends to provide accurate information.
- Team Collaboration: Communicate effectively with team members and supervisors to ensure seamless service delivery.
- Feedback Collection: Gather customer feedback and share insights to help improve company processes.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we provide comprehensive training for the right candidates.
- Skills: Excellent verbal communication skills and a professional telephone manner.
- Technical Proficiency: Comfortable using computers, CRM software, and navigating web-based applications.
- Attitude: A positive attitude, strong work ethic, and a genuine desire to help others.
- Availability: Must be available to work a rotating schedule, including evenings and weekends as required.