Job Description
Join FlexiWork Staffing Solutions and enjoy the freedom of weekly pay with our flexible part-time opportunities in Boston! We're seeking energetic Customer Service Representatives to deliver exceptional experiences while maintaining work-life balance. Our commitment to weekly payouts means you get paid faster, so you can focus on what matters most. With competitive hourly rates and a supportive team environment, this role is perfect for students, parents, or anyone seeking supplemental income without long-term commitments.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product-related concerns efficiently
- Update customer records in CRM systems with accurate and timely information
- Collaborate with support teams to escalate complex issues for resolution
- Maintain performance metrics including call quality, resolution time, and customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience in call center or retail environment
- Strong written and verbal communication skills with clear articulation
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced setting while maintaining composure
- Available for evening/weekend shifts (15-25 hours weekly)
- Positive attitude and problem-solving mindset