Job Description
Are you looking for a rewarding career opportunity with a company that values your time and effort? Horizon Support Solutions is currently hiring a Part-Time Customer Service Representative to join our dynamic team in Atlanta, Georgia. We pride ourselves on offering a supportive work environment, competitive pay, and the convenience of weekly pay.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. Whether you are answering inquiries, resolving issues, or processing orders, your positive attitude will make a real difference in our company culture.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Weekly direct deposit for your peace of mind.
- Flexible scheduling to accommodate your lifestyle.
- Opportunities for career advancement and skill development.
Don't miss this chance to work with a top-tier company in the heart of Georgia. Apply today and take the first step towards a fulfilling part-time career!
Responsibilities
- Handle Inquiries: Respond to customer questions via phone, email, and live chat with a focus on speed and accuracy.
- Resolve Issues: Troubleshoot problems and provide effective solutions to ensure high customer satisfaction scores.
- Record Management: Maintain accurate and up-to-date customer profiles and transaction records in our CRM system.
- Process Transactions: Safely handle payments, orders, and account changes with strict attention to detail.
- Team Collaboration: Work closely with team leads and other departments to streamline processes and share feedback.
- Policy Adherence: Ensure all interactions comply with company policies and industry regulations.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Basic computer proficiency and typing speed of 40+ WPM.
- Reliability: Ability to work a flexible schedule, including weekends or evenings if required.
- Problem-Solving: Strong analytical skills and a calm demeanor under pressure.