Job Description
Are you looking for a rewarding hourly opportunity in Charlotte, NC? We are hiring immediately for a Part-Time Customer Service Representative to join our high-growth team. If you thrive in a fast-paced environment and want to make a real impact, we want to hear from you.
As an integral part of our support staff, you will be responsible for delivering exceptional service to our valued clients. We offer competitive pay, flexible scheduling, and a culture that values your contributions. Don't miss this chance to advance your career with immediate openings!
Responsibilities
- Manage a high volume of inbound and outbound calls and emails with professionalism and efficiency.
- Resolve customer inquiries and complaints regarding products and services in a timely manner.
- Process customer orders, returns, and exchanges accurately using our internal systems.
- Document all customer interactions and update records in the CRM database.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a dynamic setting.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Must be available to work varying shifts, including weekends and holidays.