Job Description
Are you seeking a flexible career opportunity in Seattle, WA that offers the security of weekly pay and the chance to make a real impact? Apex Support Solutions is looking for enthusiastic individuals to join our expanding team as Part-Time Customer Service Representatives.
We pride ourselves on delivering top-tier service and value our employees. If you are a problem-solver with excellent communication skills and want a role that fits your schedule, we want to hear from you. Join a company that prioritizes your growth and rewards your hard work immediately.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Accurately log and update customer account information into our CRM database.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Collaborate with team members to ensure a seamless customer experience.
- Identify opportunities to assist customers with upselling or cross-selling relevant products.
Qualifications
- High school diploma or equivalent is required.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work flexible shifts, including evenings and weekends.