Job Description
Are you ready to join a team that values your time and effort?
NexGen Support Solutions is actively seeking a dedicated Part-Time Customer Service Representative in the heart of New York City. We understand that flexibility is key, which is why we offer competitive pay structures, including the option for daily pay and reliable weekly pay schedules. If you are looking for a part-time job in New York that offers stability and immediate financial benefits, this is the opportunity for you.
As a member of our team, you will play a pivotal role in enhancing our client's customer satisfaction. We pride ourselves on a modern, inclusive, and high-energy work environment where every employee is empowered to succeed.
Why Choose NexGen?
- Daily Pay Options: Get paid for the work you do today.
- Flexible Scheduling: Work around your life, not the other way around.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Tech Stack: Work with the latest tools in the industry.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints professionally, ensuring a positive outcome.
- Accurately document all interactions and account information in our CRM system.
- Collaborate with the internal team to escalate issues and improve service protocols.
- Maintain a high level of product knowledge to provide accurate assistance to clients.
- Meet or exceed daily and weekly performance KPIs regarding call volume and satisfaction scores.
Qualifications
- High school diploma or GED required; Associate’s degree or higher preferred.
- Proven experience in customer service, sales, or retail is a plus.
- Excellent verbal and written communication skills in English.
- Ability to multitask effectively in a fast-paced, dynamic environment.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Must be able to work a part-time schedule, including evenings and weekends as required.