Job Description
Are you looking for part-time jobs in Ohio that offer the flexibility you need with the financial security of weekly pay? Horizon Tech Support is seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Columbus. We pride ourselves on providing top-tier support to our clients and offer a work environment that values work-life balance and employee growth.
As a member of our team, you will be the face of our company, ensuring our clients receive the assistance they need to succeed. Whether troubleshooting technical issues or guiding customers through processes, your role is vital to our reputation for excellence.
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Remote/Hybrid Options: Work from the comfort of your home or our office.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer issues and complaints efficiently while maintaining a high first-contact resolution rate.
- Document all interactions, including account details and resolutions, accurately in the CRM system.
- Assist customers with technical troubleshooting and product information.
- Identify trends in customer feedback and relay suggestions to the management team.
- Collaborate with other support agents to ensure consistent service quality.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Basic computer literacy and ability to navigate multiple windows and software applications.
- Must be available to work flexible shifts, including weekends and evenings.
- Reliable internet connection if working remotely.