Job Description
Are you seeking a flexible career opportunity that prioritizes your time and financial stability? NexGen Workforce Solutions is looking for enthusiastic and detail-oriented Part-Time Customer Service Representatives to join our dynamic team in Memphis, TN. We understand the importance of timely compensation, which is why we are proud to offer a reliable weekly pay schedule. Whether you are balancing studies, family commitments, or looking for a side hustle, this role offers the flexibility you need with the professional growth you deserve.
In this position, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We provide comprehensive training, a supportive work culture, and the peace of mind that comes with a consistent paycheck every week. Join a team that values your contribution and invests in your future.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on courtesy and speed.
- Resolve customer issues, complaints, and account concerns using established problem-solving protocols.
- Accurately input and maintain customer data and transaction records in our CRM database.
- Provide product information, process returns, and assist with billing inquiries.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads to meet daily KPIs and quality assurance standards.
- Document customer interactions and feedback for future reference.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service, call centers, or retail is preferred but not mandatory.
- Strong computer literacy and typing skills (minimum 35 WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and maintain a professional demeanor in a remote or hybrid environment.
- Reliable internet connection and a quiet workspace.