Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in Atlanta! We're seeking energetic professionals to deliver exceptional support while enjoying the flexibility of weekly pay. Perfect for students, parents, or anyone seeking supplemental income with a reputable employer. Enjoy competitive hourly rates, comprehensive training, and a supportive work environment with advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 35+ WPM with high accuracy
- Must pass background check and drug screening