Job Description
Join NexCare Solutions' award-winning team as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our healthcare clients through phone, chat, and email channels. With flexible scheduling and immediate openings, this role offers perfect work-life balance while making a real impact in the healthcare industry.
Why work with us?
- Comprehensive paid training program
- Health/dental/vision benefits for part-timers
- Employee wellness stipend
- Tuition reimbursement opportunities
- Clear advancement pathways
Responsibilities
- Handle 25-30 inbound customer inquiries daily with 95%+ satisfaction rate
- Resolve billing and appointment scheduling issues using Salesforce CRM
- Document interactions accurately in HIPAA-compliant systems
- Collaborate with clinical teams to resolve complex patient concerns
- Participate in bi-weekly quality assurance reviews
- Maintain 99.5% system uptime for assigned queues
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months customer service or healthcare experience
- Proficiency with CRM software and Microsoft Office Suite
- Strong conflict resolution and empathy skills
- Ability to type 45+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Basic medical terminology knowledge
- Valid U.S. work authorization