Job Description
Join our award-winning team at FlexiWork Solutions! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base in Washington, Ohio. Enjoy unmatched flexibility with hourly shifts that fit your schedule – perfect for students, parents, or career changers. Our modern office offers collaborative spaces, competitive pay, and opportunities for advancement. If you thrive in dynamic environments and value work-life harmony, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, shipping, and product issues using CRM systems within SLA timelines
- Update customer profiles and maintain accurate transaction records in Salesforce
- Collaborate with sales team to upsell products during customer interactions
- Participate in weekly training sessions to refine product knowledge and soft skills
- Process returns/credits while maintaining 99% data accuracy
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience or relevant internship
- Proficiency with Microsoft Office Suite and Zendesk/Salesforce
- Exceptional verbal/written communication and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Type 45+ WPM with strong attention to detail
- Valid Ohio driver's license for occasional client visits