Job Description
Join MetroHire Staffing Solutions and take control of your schedule with our part-time customer service roles offering local weekly pay and flexible hours. Perfect for students, parents, or anyone seeking work-life balance in the heart of New York City. Enjoy competitive compensation, comprehensive training, and a supportive team environment while serving diverse clients across multiple industries.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service-related issues efficiently using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with team members to escalate complex cases and ensure resolution
- Meet performance metrics including response time and customer satisfaction scores
- Participate in ongoing training to stay updated on products and procedures
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Strong communication skills with fluency in English
- Proficiency with Microsoft Office and CRM software
- Ability to work independently while collaborating within a team
- Flexible availability including evenings and weekends
- Reliable transportation to Manhattan office location