Job Description
Are you looking for a dynamic role that offers the flexibility you need while providing immediate impact? Nexus Tech Solutions is currently seeking a Part-Time Customer Support Specialist to join our growing team in Nashville, TN.
We pride ourselves on delivering top-tier service to our clients, and we are looking for individuals who are passionate about problem-solving and customer satisfaction. This is an Immediate Hire position designed for those who want a work-life balance without compromising on professional growth.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly wage ($18 - $22).
- Remote and hybrid work options available.
- On-the-job training provided.
Take the next step in your career today by applying for this exciting opportunity.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat platforms.
- Resolve product inquiries and technical issues with a focus on customer retention.
- Log all customer interactions and feedback into our CRM system accurately.
- Collaborate with the technical team to escalate complex issues.
- Maintain a high level of professionalism and empathy in every interaction.
- Assist in training new support team members as needed.
- Identify opportunities to improve our service processes.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Ability to troubleshoot basic computer software and hardware problems.
- Self-motivated with the ability to work independently.
- Proficient in Microsoft Office Suite and Google Workspace.
- Must be available for varying shifts, including evenings and weekends.