Job Description
Join FlexPay Solutions and transform your workday with our revolutionary daily pay program! We're seeking motivated Part-Time Customer Specialists to join our dynamic team in San Francisco, CA. Enjoy the flexibility of part-time hours with the security of immediate payment – no more waiting for weekly or bi-weekly paychecks! As a key member of our client support team, you'll deliver exceptional service while gaining valuable experience in fast-paced environments. Perfect for students, gig workers, or anyone seeking supplemental income with zero financial stress.
Our culture celebrates work-life balance and professional growth, with on-the-spot recognition and advancement opportunities for top performers. Apply today and start earning tomorrow!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Process daily payment transactions with 100% accuracy
- Resolve client inquiries and technical issues within SLA
- Document all interactions in CRM system for audit compliance
- Collaborate with cross-functional teams to optimize payment workflows
- Adhere to PCI-DSS security protocols for financial data
- Identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or payment processing experience
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution skills
- Basic knowledge of financial compliance regulations
- Valid US work authorization and reliable transportation
- Experience with Zendesk or similar support platforms preferred