Job Description
We are seeking a dedicated and detail-oriented Part-Time Customer Support Specialist to join our dynamic team in Baltimore. In this pivotal role, you will serve as the primary point of contact for our clients, delivering exceptional service while enjoying the flexibility of a hybrid or remote schedule. We value work-life balance and offer a professional environment where your contributions make a tangible impact.
As a member of our team, you will leverage your communication skills to resolve inquiries efficiently and contribute to our company's reputation for excellence. If you are looking for a rewarding hourly position that offers professional growth and the freedom to manage your time effectively, we encourage you to apply.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve technical issues and answer product inquiries by troubleshooting problems and providing accurate solutions.
- Log and update customer interactions, feedback, and relevant information into the CRM system accurately.
- Collaborate with the product and development teams to relay critical user feedback and feature requests.
- Adhere to company policies, service level agreements (SLAs), and quality assurance standards.
- Maintain a positive and professional demeanor while managing difficult customer situations.
- Assist in training new hires and sharing best practices with the support team.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree in a related field is a plus.
- Previous experience in customer service, technical support, or a related support role is preferred.
- Strong verbal and written communication skills with the ability to articulate complex concepts clearly.
- Proficiency with CRM software, helpdesk tools, and Microsoft Office Suite.
- Ability to work independently in a remote environment and manage multiple priorities effectively.
- Reliable high-speed internet connection and a quiet workspace.
- Flexibility to work a non-traditional schedule, including evenings and weekends as needed.