Job Description
Are you a motivated problem-solver looking for a flexible work-life balance? Apex Digital Solutions is seeking a talented Part-Time Support Specialist to join our dynamic team. We are committed to providing top-tier service to our clients and need someone with a sharp eye for detail and excellent communication skills.
As a member of our team, you will work from our modern New York office or remotely, enjoying the flexibility to manage your schedule around your lifestyle. We offer competitive hourly rates and opportunities for professional growth within a fast-paced tech environment.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot technical issues and resolve client inquiries efficiently.
- Document all interactions and solutions in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Maintain a high level of professionalism during peak hours.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer support or a related field.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.