Job Description
Join Baltimore Community Services and enjoy the flexibility of part-time work with weekly pay! We're seeking enthusiastic Customer Service Specialists to support our growing team in Baltimore. Perfect for students, professionals, and anyone seeking supplemental income with reliable payment cycles. No weekends required – enjoy your weekends free!
Our competitive compensation package includes:
- Weekly direct deposit
- Flexible weekday shifts
- Paid training
- Growth opportunities within the organization
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process transactions and maintain accurate records
- Resolve customer issues with empathy and efficiency
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Identify upsell opportunities for service enhancement
- Complete daily reporting tasks
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in teams
- Basic computer proficiency with MS Office
- Availability for 20-25 hours/week (Mon-Fri)
- Positive attitude and customer-first mindset