Job Description
Join FlexiStaff Solutions and enjoy the flexibility of part-time work with the stability of weekly pay! We're seeking motivated Customer Service Specialists to join our dynamic team in Charlotte, NC. This role offers immediate start dates, consistent scheduling, and opportunities for advancement. Perfect for students, parents, or anyone seeking supplemental income with no weekend or holiday shifts. Our supportive environment includes comprehensive training and performance-based bonuses.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Process payments, refunds, and account modifications with 98% accuracy
- Update CRM records and document all interactions in real-time
- Resolve escalated issues using established escalation protocols
- Collaborate with team to improve customer experience metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Excellent verbal communication and active listening skills
- Ability to work independently with minimal supervision
- Flexible availability including weekday evenings (5-9 PM)
- Valid North Carolina driver's license (for occasional off-site events)