Job Description
We are looking for a Customer Support Specialist to join our dynamic team. If you are seeking a role that offers the flexibility to work from anywhere in Illinois while maintaining a consistent weekly paycheck, this is the opportunity for you.
At Horizon Support Solutions, we pride ourselves on delivering top-tier service. You will be the first point of contact for our clients, resolving issues with empathy and efficiency. Whether you are a night owl or a morning person, our flexible scheduling model adapts to your lifestyle.
Why Join Us?
- Competitive hourly wage with weekly direct deposit.
- 100% Remote work setup with flexible scheduling.
- Comprehensive training and career growth opportunities.
- Supportive team culture focused on work-life balance.
Responsibilities
- Respond to customer inquiries via live chat, email, and phone with a focus on speed and accuracy.
- Diagnose and troubleshoot technical issues to ensure customer satisfaction.
- Document all interactions and resolutions in our CRM system accurately.
- Evaluate customer feedback and report recurring issues to the product team.
- Maintain a high level of product knowledge to provide accurate guidance.
- Adhere to company service level agreements (SLAs) and quality standards.
Qualifications
- High school diploma or equivalent; some college is preferred.
- Excellent verbal and written communication skills.
- Proficient computer skills and typing speed of 40+ WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently in a remote environment.
- Previous customer service experience is a plus but not required.