Job Description
Are you a dedicated professional looking for a flexible schedule in Virginia Beach?
Apex Tech Solutions is seeking a detail-oriented Remote Customer Support Specialist to join our growing team. We value work-life balance and offer a dynamic environment where your contributions matter.
In this role, you will interact with clients to resolve issues, provide technical guidance, and ensure high levels of customer satisfaction.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely manner.
- Troubleshoot and resolve technical issues related to our software products.
- Document all interactions and resolutions in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Maintain a professional and empathetic demeanor at all times.
- Assist in training new support staff when needed.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred.
- Strong computer skills, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage a flexible schedule.
- Reliable internet connection and a dedicated workspace.