Job Description
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our expanding team. In this role, you will be the voice and face of our brand, delivering exceptional service to our diverse client base. This is a full-time, remote position that offers flexible hours, allowing you to maintain a healthy work-life balance while serving clients across the nation.
While our team is distributed, we have a strong focus on supporting our operations in Philadelphia, PA and Florida. You will be instrumental in ensuring our local and national clients receive timely, accurate, and friendly assistance via phone, email, and chat.
Why Join Us?
- Work from the comfort of your home with a flexible schedule.
- Competitive hourly rate and performance-based bonuses.
- Comprehensive training and career growth opportunities.
- Modern tools and technology to support your success.
Responsibilities
- Provide exceptional technical support and customer service to clients via multiple channels (phone, email, live chat).
- Diagnose and resolve customer inquiries and technical issues efficiently and accurately.
- Maintain a professional, empathetic, and positive demeanor in all customer interactions.
- Document all customer interactions, feedback, and resolutions within the CRM system.
- Collaborate with the sales and engineering teams to escalate complex issues and provide product feedback.
- Identify opportunities to upsell or cross-sell products and services to existing clients.
- Adhere to company policies and quality assurance standards for every support ticket.
Qualifications
- High school diploma or equivalent; Associate’s degree or Bachelor’s degree preferred.
- Proven experience in customer support, technical support, or sales (minimum 1 year preferred).
- Excellent written and verbal communication skills with a strong command of English.
- Ability to troubleshoot technical issues and explain complex solutions in simple terms.
- Strong problem-solving skills and the ability to think critically under pressure.
- Reliable high-speed internet connection and a dedicated workspace free from distractions.
- Flexibility to work non-standard hours, weekends, and holidays as required by business needs.