Job Description
Are you looking for a flexible work-life balance in the heart of Ohio? Apex Digital Solutions is seeking a Remote Customer Support Specialist to join our growing team. We value autonomy and offer a contract model that allows you to manage your schedule around your life.
As a key member of our support team, you will provide exceptional service to our clients, ensuring their needs are met with precision and empathy.
Responsibilities
- Provide top-tier technical and general support via email, chat, and phone channels.
- Manage and prioritize incoming customer tickets to ensure rapid response times.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the product team to identify and report recurring user issues.
- Offer clear, concise instructions to guide users through troubleshooting processes.
- Maintain a high level of professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer support or technical assistance (1+ years preferred).
- Proficiency in Microsoft Office Suite (Excel, Outlook) and Google Workspace.
- Strong typing speed (minimum 45 WPM) and data entry accuracy.
- Self-motivated individual capable of working independently in a remote environment.
- Excellent verbal and written communication skills.