Job Description
Are you looking for a job that fits your lifestyle? Horizon Support Solutions is seeking a dedicated and empathetic Remote Customer Support Specialist based in Nashville, TN, to join our high-performing team. We specialize in providing top-tier service with a focus on employee well-being.
We understand that life is busy. That’s why we offer the ultimate flexibility: choose your own hours while enjoying the peace of mind of guaranteed weekly pay. If you are a self-motivated individual looking to advance your career in a supportive environment, we want to hear from you.
Why Join Us?
- Flexible Schedule: Work when it suits you best.
- Weekly Pay: Get paid every Friday directly to your account.
- No Commute: Work from the comfort of your home in Tennessee.
- Growth Opportunities: Clear pathways for career advancement.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat to clients across the United States.
- Resolve complex inquiries and issues with empathy, patience, and technical proficiency.
- Document all customer interactions, feedback, and issue resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to identify trends and improve service delivery.
- Manage time effectively to meet daily performance and satisfaction targets.
- Stay updated on product knowledge and company policies to ensure accurate information delivery.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service, sales, or technical support.
- Excellent verbal and written communication skills with a focus on professionalism.
- Reliable high-speed internet connection and a quiet home workspace.
- Ability to work independently with minimal supervision.
- Familiarity with Microsoft Office Suite and ticketing systems (e.g., Zendesk) is a plus.