Job Description
Are you a detail-oriented professional seeking a flexible work-life balance? Apex Digital Solutions is currently looking for a dedicated Customer Support Specialist to join our growing team in New York. We offer competitive hourly rates, flexible scheduling, and the opportunity to work in a fast-paced, innovative environment.
Why Join Us?
- Flexible Hours: Choose shifts that fit your lifestyle perfectly.
- Immediate Start: Onboarding begins within 48 hours of offer acceptance.
- Remote & Hybrid Options: Work from the comfort of your home or our NY office.
- Modern Tools: Access to top-tier CRM and communication platforms.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat.
- Troubleshoot technical issues and resolve inquiries efficiently and accurately.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the technical team to escalate and resolve complex issues.
- Maintain a high level of professionalism and patience during peak hours.
- Assist in updating internal knowledge bases and FAQs.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency with Microsoft Office Suite and CRM software (Salesforce, Zendesk, etc.).
- Self-motivated with a proactive problem-solving attitude.