Job Description
Are you a proactive problem solver looking for a role that fits your lifestyle? Apex Digital Solutions is seeking a skilled Remote Customer Support Specialist to join our dynamic team in Miami, FL.
We value flexibility, professional growth, and a diverse workforce. This contract position offers the perfect opportunity to leverage your expertise in a high-growth environment while enjoying the freedom of flexible working hours.
Why Join Us?
- Flexible Hours: Work when it suits you best.
- Competitive Pay: Earn between $18.00 - $25.00 per hour.
- Growth Opportunities: Pathways to full-time employment for high performers.
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat to resolve inquiries efficiently.
- Diagnose and troubleshoot technical issues for clients, providing step-by-step solutions.
- Maintain a deep understanding of our products and services to provide accurate information.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the technical team to escalate complex issues and suggest product improvements.
- Adhere to company policies and maintain a high-quality satisfaction score.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- 1-3 years of experience in customer support or a related field.
- Strong written and verbal communication skills in English.
- Bilingual (English/Spanish) is a major plus.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively in a remote setting.