Job Description
We are urgently hiring a dedicated Customer Service Representative to join our dynamic team in San Antonio, TX. If you are looking for a stable job with weekly pay and a professional work environment, we want to hear from you.
As a key member of our support team, you will be responsible for delivering exceptional service to our clients. We offer a competitive hourly rate and opportunities for growth within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues promptly to ensure high satisfaction and retention.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the warehouse and logistics teams to resolve shipping and delivery issues.
- Document all customer interactions and resolutions in the company database.
- Stay updated on product knowledge and company policies to provide accurate information.
- Identify trends in customer feedback and relay suggestions to management.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer systems.
- Ability to work flexible hours, including weekends and holidays.
- Reliable transportation and punctuality are essential.
- Ability to lift up to 25 lbs (if applicable to role requirements).