Job Description
Are you searching for flexible hourly jobs in Tampa, FL? We are urgently hiring motivated individuals to join our dynamic support team. We pride ourselves on offering a modern work environment where you can balance your personal life with professional growth.
In this role, you will be the face of our brand, interacting with clients to ensure their satisfaction. Whether you are looking for a side hustle or a full-time career with adjustable hours, we offer the flexibility you need.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve complex customer issues and troubleshoot problems efficiently to ensure high retention rates.
- Accurately document all customer interactions and transactions in our CRM database.
- Collaborate with the sales and technical teams to escalate issues and provide feedback.
- Adhere to company scripts and quality assurance standards to maintain brand consistency.
- Identify upselling opportunities and promote new services to eligible clients.
Qualifications
- High school diploma or equivalent is required.
- Must have reliable high-speed internet access and a quiet workspace.
- Excellent verbal and written communication skills in English.
- Ability to type at least 35 WPM and navigate computer applications proficiently.
- Strong problem-solving skills and the ability to think on your feet.
- Previous customer service or call center experience is preferred but not mandatory for immediate consideration.