Job Description
We are urgently hiring for dedicated Hourly Customer Service positions in Fort Worth, TX. At Apex Solutions Group, we are committed to providing a flexible work environment that accommodates your lifestyle while delivering top-tier support to our clients.
Join our high-performing team and enjoy competitive hourly pay, immediate start opportunities, and a supportive culture that values your contributions.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Process orders, returns, and account modifications accurately and in a timely manner.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the sales and technical teams to ensure comprehensive customer support.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call center, or retail is preferred.
- Strong computer literacy, including proficiency with Microsoft Office Suite.
- Excellent verbal communication and active listening skills.
- Ability to work flexible shifts, including weekends and holidays.
- Must be detail-oriented and capable of multitasking in a fast-paced environment.