Job Description
Are you looking for an immediate opportunity? Apex Solutions Inc. is urgently hiring Hourly Customer Service Representatives to join our growing team in New York, NY. We are seeking dedicated individuals who thrive in fast-paced environments and are ready to make a difference today.
As an hourly team member, you will be the face of our brand, ensuring our clients receive top-tier support. We offer competitive pay, flexible shifts, and a supportive culture that values your contributions. Don't wait—apply now for this urgent opening!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process orders, returns, and exchanges efficiently using our CRM software.
- Update customer account information and maintain accurate records.
- Collaborate with the warehouse and logistics teams to ensure timely order fulfillment.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving skills and a positive attitude under pressure.