Job Description
We are seeking a dynamic and detail-oriented Hourly Technical Support Specialist to join our rapidly growing team in San Francisco. If you thrive in a fast-paced environment and enjoy solving complex technical issues for our clients, this is your chance to advance your career immediately.
As part of our urgent hiring initiative, we offer competitive hourly rates and opportunities for overtime. You will be the first line of defense for our enterprise clients, ensuring seamless operations and technical stability.
Responsibilities
- Provide top-tier technical support via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Document technical solutions and resolutions in the ticketing system.
- Escalate complex issues to senior engineering teams when necessary.
- Maintain accurate records of customer interactions and issue status.
- Conduct basic system maintenance and user account management.
Qualifications
- High school diploma or equivalent; Associate degree in IT preferred.
- 1-2 years of professional experience in a technical support or helpdesk role.
- Strong proficiency in Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Customer-focused mindset with a passion for problem-solving.