Job Description
Are you looking for flexible hourly jobs with immediate openings?
Apex Support Solutions is urgently hiring talented individuals for our Customer Support team. We are looking for driven professionals to join us in Tampa, FL and support our growing client base across Illinois.
Join a dynamic team where your schedule matters. We offer a flexible work environment that allows you to balance your personal and professional life while earning a competitive hourly wage.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on high-quality service.
- Troubleshoot technical issues and provide accurate solutions to resolve customer concerns.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Adhere to company policies and procedures regarding data privacy and confidentiality.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends, as needed.
- Strong problem-solving skills and a patient, customer-centric attitude.