Job Description
Join our dynamic team and enjoy the security of weekly pay in a fast-paced customer service environment! We're urgently hiring motivated individuals in Atlanta to deliver exceptional client experiences while advancing their careers in a supportive, growth-oriented workplace. Immediate start available with competitive compensation and comprehensive benefits package including health insurance and 401(k) matching.
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with first-contact resolution
- Document interactions accurately in CRM system while meeting SLAs
- Collaborate with technical team to resolve complex customer escalations
- Meet/exceed customer satisfaction (CSAT) and performance metrics
- Participate in weekly training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in high-volume, fast-paced environment
- Flexible availability including evenings/weekends as needed
- Strong problem-solving and conflict resolution abilities