Job Description
Are you looking for flexible hours and the peace of mind that comes with a guaranteed weekly pay? Apex Support Services is seeking dedicated individuals to join our growing team in Atlanta, Georgia. We offer competitive pay for our weekend shifts, allowing you to enjoy your weekdays free.
As a Weekend Customer Service Associate, you will play a crucial role in maintaining our high standards of customer satisfaction. We value work-life balance and provide a supportive environment for both remote and on-site work.
Responsibilities
- Manage and resolve customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Process customer orders and returns efficiently during peak weekend hours.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with team members to ensure seamless service delivery.
- Identify and escalate complex issues to management when necessary.
- Assist in training new hires on company policies and software tools.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or support experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection (for remote roles) or transportation (for on-site roles).