Job Description
Join the Apex Global Solutions Team!
We are currently seeking a dedicated and reliable Weekend Customer Service Associate to join our high-performance team in New York. If you thrive in a fast-paced environment and are looking for flexible hours with competitive hourly pay, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We offer a supportive culture, opportunities for growth, and the chance to work a weekend schedule that fits your lifestyle.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat during weekend shifts.
- Resolve customer issues and complaints with empathy and efficiency, ensuring high satisfaction ratings.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records and maintain a clean, organized database.
- Collaborate with the weekday support team to ensure continuity of service.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or equivalent; some college preferred.
- Previous customer service or support experience is a plus.
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Problem-solving mindset with a focus on customer success.