Job Description
Are you looking for a rewarding opportunity that offers flexibility and competitive pay? Apex Support Services is currently hiring a dedicated Customer Service Associate for our Weekend Shift team in Indianapolis, Indiana.
We pride ourselves on delivering exceptional customer experiences and are looking for individuals who thrive in a fast-paced environment. As a key member of our support team, you will play a crucial role in resolving inquiries and ensuring our clients receive the best possible service during their weekend visits.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Schedule: Full weekend availability (Saturday & Sunday) with flexible start times.
- Growth: Clear pathways for career advancement within the company.
- Benefits: Access to health, dental, and vision insurance after 90 days.
If you are a local resident looking for a part-time job that fits your lifestyle, we want to hear from you!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain a thorough understanding of company products, services, and policies.
- Document all customer interactions and account updates in the internal database.
- Collaborate with team leads to improve service standards and operational efficiency.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, retail, or hospitality preferred.
- Strong verbal communication skills and a friendly, professional demeanor.
- Must be available to work weekends (Saturday and Sunday).
- Ability to work independently and prioritize tasks in a busy environment.
- Basic computer proficiency and typing skills.