Job Description
Join Metro Retail Solutions as a Weekend Customer Service Specialist and become the face of our dynamic retail team! We're seeking energetic professionals to deliver exceptional service during peak weekend hours while supporting our Detroit community. This hourly role offers competitive pay, flexible scheduling, and opportunities for growth in a fast-paced environment. Perfect for students, parents, or anyone seeking weekend work with impact!
Responsibilities
- Deliver outstanding customer service across all touchpoints including in-person assistance and phone support
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Manage inventory through stock counts, replenishment, and visual merchandising
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with weekend team to ensure smooth store operations
- Maintain clean, organized, and visually appealing store presentation
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Basic math proficiency and comfort with technology
- Reliable weekend availability (Saturdays and Sundays)
- Positive attitude and problem-solving mindset