Job Description
Join our dynamic team at Urban Hospitality Group, Seattle's premier boutique hotel chain! We're seeking Weekend Hospitality Associates to deliver exceptional guest experiences during our peak weekend operations. This role offers flexible Saturday/Sunday shifts with competitive pay and immediate benefits. Work in a vibrant downtown setting while building transferable skills in customer service, operations, and team collaboration. Perfect for students, second earners, or those seeking weekend-only work with no overnight shifts.
Responsibilities
- Deliver exceptional guest service through personalized check-ins, concierge support, and responsive communication
- Manage front desk operations including check-ins/out, room assignments, and payment processing
- Coordinate with housekeeping and maintenance teams to ensure seamless guest experiences
- Resolve guest inquiries and concerns with empathy and problem-solving skills
- Execute weekend inventory management for amenities and supplies
- Maintain accurate records and contribute to weekend operational reports
- Uphold brand standards through meticulous attention to detail in all guest interactions
Qualifications
- Previous customer service or hospitality experience preferred but not required
- Flexible availability for weekend shifts (Saturdays & Sundays, 8am-8pm)
- Strong communication and interpersonal skills with diverse populations
- Ability to multitask in a fast-paced environment while maintaining composure
- Basic computer proficiency and comfort with reservation systems
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Reliable transportation and punctual attendance record
- Positive attitude and commitment to creating memorable guest experiences