Job Description
Join FlexiPay Solutions and transform your work-life balance with our industry-leading weekly pay program! We're seeking dynamic Customer Service Representatives in Kansas City to deliver exceptional client experiences while enjoying the financial freedom of same-week payouts. No more waiting for bi-weekly checks – get rewarded for your hard work every Friday!
Our Kansas City team thrives on collaboration and growth, offering flexible schedules (20-30 hours/week) with comprehensive training and advancement opportunities. Whether you're a recent graduate or seasoned professional, this role provides immediate income stability while building valuable career skills.
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email with exceptional professionalism
- Resolve payment processing issues and account discrepancies with efficiency
- Maintain 95% customer satisfaction rate through personalized solutions
- Document all interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to improve service protocols
- Meet/exceed weekly performance metrics (response time, resolution rate)
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM systems (Salesforce experience a plus)
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to work independently while collaborating in team settings
- Reliable transportation and consistent availability for day/evening shifts
- Basic math skills for payment processing tasks