Job Description
Join FlexPay Solutions Inc., a leader in customer satisfaction and employee-first work culture! We're seeking motivated Weekly Pay Customer Service Representatives in Indianapolis to deliver exceptional client experiences with flexible scheduling. Enjoy consistent weekly paychecks, no more waiting for bi-monthly checks, and control your work-life balance with day/evening/weekend shift options. Perfect for students, parents, or anyone needing adaptable hours without sacrificing income stability.
Why Choose FlexPay?
• Same-week pay via direct deposit
• Paid training and career advancement
• Remote-friendly with in-person support
• Comprehensive benefits package (PT eligible)
• Award-winning workplace culture
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Update and maintain customer records in Salesforce CRM
- Collaborate with billing teams to process adjustments and credits
- Meet/exceed 90% customer satisfaction score targets
- Document interactions using standardized ticketing systems
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing (40+ WPM) and multi-tasking abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication skills and conflict resolution aptitude
- Reliable internet for remote work components
- Availability to work 20-30 hours/week across flexible shifts
- Background check and drug screen required