Job Description
Join Nashville's fastest-growing payroll company and enjoy the financial freedom of weekly pay! We're seeking dedicated Customer Service Specialists to support our diverse client base with exceptional service and timely payroll solutions. This full-time role offers competitive compensation, comprehensive benefits, and the stability of a growing industry leader. Work in our vibrant downtown Nashville office while making a tangible impact on small businesses across Tennessee.
Responsibilities
- Process payroll inquiries and resolve client issues with 98% accuracy
- Manage client accounts via phone, email, and in-person consultations
- Collaborate with finance team to ensure timely payment processing
- Maintain detailed client records and documentation
- Train clients on payroll software and compliance requirements
- Contribute to process improvements for weekly payroll workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or payroll experience
- Proficiency with MS Office Suite and payroll software
- Excellent communication and problem-solving skills
- Ability to handle confidential financial information
- Strong time management and organizational abilities
- Valid Tennessee driver's license for client visits