Job Description
Join Local Pay Pros and experience the freedom of weekly pay in Detroit's thriving job market! We're seeking energetic Customer Service Specialists to deliver exceptional support while enjoying our industry-leading pay schedule. No more waiting for bi-weekly checks – receive your earnings every Friday! This role offers stability, growth opportunities, and the chance to make a real impact in your community.
Why Choose Us?
• Instant financial relief with weekly payouts
• Comprehensive training provided
• Health benefits and retirement plans
• Supportive team environment with advancement paths
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve payment and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for resolution times
- Participate in ongoing training sessions
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficiency with Microsoft Office and CRM tools
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Detroit office
- Passion for helping local communities thrive