Job Description
Join FlexPay Solutions and experience the freedom of weekly pay! We're seeking enthusiastic Customer Service Specialists to join our growing team in Dallas, TX. As a leader in flexible payment solutions, we prioritize your financial well-being with same-week pay options, eliminating the stress of waiting for bi-weekly checks. Enjoy a supportive environment with comprehensive training, career advancement opportunities, and benefits that start on day one. If you're passionate about helping others and want control over your paycheck, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and payment issues while maintaining high customer satisfaction scores
- Process transactions accurately using our proprietary payment platform
- Document all interactions in our CRM system for compliance and quality assurance
- Collaborate with team members to resolve complex customer escalations
- Meet daily performance metrics including call volume and resolution time
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center or retail environment
- Proficiency with CRM software and Microsoft Office applications
- Strong problem-solving skills with ability to remain calm under pressure
- Excellent communication skills with clear, professional phone etiquette
- Ability to multitask while maintaining attention to detail
- Must pass criminal background check and drug screening
- Valid government-issued photo ID and proof of address required