Job Description
Join FlexiPay Solutions Inc. and experience the freedom of weekly pay in Baltimore! We're seeking energetic Customer Service Specialists to deliver exceptional client experiences while enjoying the stability of consistent weekly compensation. Our modern downtown office offers a collaborative environment with growth opportunities for dedicated professionals. If you thrive in fast-paced settings and value financial predictability, this role is perfect for you.
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries and service issues with 95% first-contact resolution
- Update CRM records with precision and attention to detail
- Collaborate with billing department to process adjustments within 24 hours
- Meet weekly performance metrics for customer satisfaction (CSAT) and resolution time
- Participate in bi-weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Flexibility to work evenings/weekends as needed
- Basic math skills for billing calculations