Job Description
Join FlexiPay Solutions Inc. and experience the freedom of weekly pay! We're seeking a dynamic Customer Service Specialist to join our San Jose team. Enjoy competitive compensation, flexible scheduling, and the peace of mind that comes with reliable weekly paychecks. Our modern workplace prioritizes employee growth and work-life balance, making us a top choice for professionals seeking financial stability in the heart of Silicon Valley.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service protocols
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities for premium services
- Participate in weekly training for product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize competing demands
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends
- Valid California driver's license (if field visits required)