Job Description
Join our dynamic team and get paid weekly! ExpressPay Staffing Solutions is hiring enthusiastic Customer Service Specialists for immediate openings in Los Angeles. Enjoy rapid onboarding, competitive weekly pay, and opportunities for growth in a supportive environment. We value your talent and reward it promptly!
Why Work With Us?
- Weekly pay cycles with direct deposit
- Comprehensive training program
- Health benefits after 60 days
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle 50+ inbound/outbound customer calls daily
- Resolve billing inquiries and service disruptions
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Collaborate with technical support teams for complex issues
- Participate in monthly skill development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Strong typing speed (45+ WPM)
- Exceptional verbal communication skills
- Ability to work flexible shifts (weekends/holidays)
- California residency required
- Pass background/drug screening