Job Description
Join Express Staffing Solutions and enjoy the financial freedom of weekly pay while building your career in Charlotte's thriving job market! We're seeking dedicated Customer Service Specialists who value timely compensation and exceptional client experiences. Our industry-leading weekly pay system ensures you get paid faster, reducing financial stress and increasing job satisfaction. As a key member of our Charlotte team, you'll contribute to a supportive environment where your contributions are recognized and rewarded promptly. Immediate openings available!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot issues efficiently while maintaining SLAs
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities for process improvements
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Valid US work authorization
- Positive attitude with customer-first mindset