Job Description
Join FlexPay Solutions and transform your work-life balance with our industry-leading weekly pay program! We're seeking energetic Customer Service Specialists in Charlotte, NC and Texas to deliver exceptional client experiences while enjoying immediate financial rewards. No more waiting for monthly paychecks – access your earnings every Friday through our seamless payment system. Enjoy flexible scheduling, comprehensive training, and a supportive team environment designed for growth. Perfect for students, gig workers, and professionals seeking supplemental income. Apply today and start earning weekly!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Process transactions and resolve payment issues using proprietary software systems
- Document all interactions accurately in CRM databases while maintaining strict confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet weekly performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to stay updated on product features and compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal communication skills with clear articulation
- Strong problem-solving abilities with attention to detail
- Available to work flexible shifts including evenings and weekends
- Basic math skills for transaction processing and reconciliation
- Valid work authorization in the United States