Job Description
Join QuickPay Solutions and get paid weekly for your hard work! We're seeking a dedicated Customer Service Specialist to join our dynamic team in sunny San Jose, CA. Enjoy the financial flexibility of weekly pay while making a real impact in our fast-growing fintech company. We offer competitive hourly rates, comprehensive benefits, and a supportive work environment designed for success.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve payment and billing issues with empathy and efficiency
- Process transactions and update customer accounts in real-time
- Meet weekly performance metrics for call volume and resolution times
- Collaborate with cross-functional teams to improve service quality
- Document all interactions accurately in our CRM system
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficiency with CRM software and Microsoft Office Suite
- Passion for delivering outstanding customer experiences
- Reliable transportation to our downtown San Jose office