Job Description
Join our dynamic team in Nashville and enjoy the financial flexibility of weekly pay! We're seeking a dedicated Customer Service Specialist to deliver exceptional experiences while advancing your career in a supportive environment. This role offers competitive compensation, comprehensive benefits, and opportunities for growth within a forward-thinking organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service disruptions
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution times and satisfaction
- Document interactions and processes for continuous improvement
- Train new team members on service protocols and tools
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital settings
- Strong problem-solving and analytical abilities
- Flexibility to work rotating weekends/holidays