Job Description
Join PayCycle Solutions and get paid weekly for your hard work! We're seeking a dedicated Customer Service Specialist to join our dynamic team in Denver. Enjoy competitive wages, flexible scheduling, and a supportive environment where your contributions are recognized immediately. If you thrive in fast-paced settings and excel at resolving customer inquiries, this is your opportunity to build a rewarding career with weekly financial peace of mind.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Process transactions and resolve billing discrepancies with precision
- Document interactions in CRM systems with 99% accuracy
- Collaborate with billing and support teams for complex cases
- Meet/exceed monthly performance metrics for resolution time
- Identify process improvements and suggest enhancements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Type 45 WPM with strong data entry skills
- Proficiency in Microsoft Office and CRM software
- Excellent verbal/written communication abilities
- Ability to work independently and in team settings
- Reliable transportation to downtown Denver office